Returns Policy


In the event you are not 100% happy with your purchase you may return or exchange your item within 30 days of receiving your order. This is providing the item shows no signs of wear or damage. Please be aware that earrings and custom made items, such as rings, cannot be returned. Should your ring need resizing Charlotte will happily resize it for you.

Please note that when returning an item, the parcel is your responsibility until it reaches Charlotte Lowe Jewellery. We recommend that you use a Recorded or Special Delivery service to insure it against loss or damage. Postage will only be refunded only if the item is faulty.


Charlotte Lowe Jewellery, Unit 3, 39 Warstone Lane, Jewellery Quarter, Birmingham, B18 6JQ