Returns Policy

RETURNS POLICY

Christmas Returns & Exchanges
Our returns and exchanges policy is extended to more than 30 days from October 28th 2023 until 12th January 2024. All unpersonalised and unworn items bought before the 12th December will have more than 30 days from receipt of order to return.

Standard Returns Policy
In the event you are not 100% happy with your purchase you may return or exchange your item within 30 days of receiving your order. This is providing the item shows no signs of wear or damage. Please be aware that some items such as earrings or pieces that are custom made, made to order or personalised, cannot be returned.

Please note that when returning an item, the parcel is your responsibility until it reaches Charlotte Lowe Jewellery. We recommend that you use a Recorded or Special Delivery service to insure it against loss or damage. Postage will only be refunded only if the item is faulty.

RETURNS ADDRESS:

Charlotte Lowe
Unit 3, 39 Warstone Lane
Jewellery Quarter
Birmingham
B18 6JQ

Please note: Our PO box address set up during the Covid-19 pandemic is no longer under operation.