Returns Policy

RETURNS POLICY

All orders placed between 1st November 2024 and 11th December 2024 will benefit from extended returns and can be returned up until Jan 11th 2025. 

Standard Returns Policy
In the event you are not 100% happy with your purchase you may return or exchange your item within 30 days of receiving your order. This is providing the item shows no signs of wear or damage. Please be aware that some items such as earrings or pieces that are custom made, made to order or personalised, cannot be returned.

Please note that when returning an item, the parcel is your responsibility until it reaches Charlotte Lowe Jewellery. We recommend that you use a Recorded or Special Delivery service to insure it against loss or damage. Postage will only be refunded only if the item is faulty.

RETURNS ADDRESS:

Charlotte Lowe
Unit 3, 39 Warstone Lane
Jewellery Quarter
Birmingham
B18 6JQ

Please note: Our PO box address set up during the Covid-19 pandemic is no longer under operation.