Covid-19 Policy

Charlotte Lowe Jewellery is committed to following social distancing procedures when in place within the UK. Please rest assured that precautionary measures will be taken to ensure your order is made and packaged safely to avoid any possible contamination before it is handed to Royal Mail for delivery.

As only two members of staff only currently work on the business the risk of transmission of the virus remains low. However, Charlotte Lowe will ensure hands are washed after entering the building, throughout the making process and before items are packaged for delivery. Masks and gloves will be worn where required. In addition to good hygiene and social distancing practices we also have an ultrasonic cleaner which will be used to clean jewellery throughout the making process.

Charlotte Lowe will not be showcasing jewellery to the public for the foreseeable future until social distancing measures are lifted and the virus no longer remains a threat. Therefore all organised visits to Charlotte Lowe's workshop are suspended until further notice.

Should Charlotte or her workshop assistant develop any symptoms deliveries will be halted until we can be sure that the virus no longer remains a threat. You will be contacted should there be a delay to your delivery. You may choose to continue with the new delivery date or request a refund for your order.