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Delivery & Payment

DELIVERY

If you would like your item for a specific date, please feel free to contact Charlotte Lowe Jewellery to discus delivery times and we will do our best to fulfill your request. Otherwise the following delivery times apply:

Estimated delivery times:

United Kingdom 2-3 working days (except for some rings and special orders)
 
International 7-10 working days (except for some rings and special orders)

UK Delivery

Charlotte Lowe Jewellery offers a FREE UK delivery service. All orders are dispatched within 2-3 days via tracked Royal Mail services. All items under £60 via Royal Mail 1st Class Recorded and all items over £60 via Royal Mail Special Delivery. For an additional £2 you can upgrade any items under £60 to Royal Mail Special Delivery.

Note: Special orders and items that need to be resized such as rings may take longer. Please get in touch or allow the following delivery times for these items Rings: 5-10 working days and special orders 2-8 weeks. 


International Delivery

Charlotte Lowe Jewellery ships from worldwide from the UK via Royal Mail International delivery. Delivery cost is £6 and parcels are usually dispatched within 2-3 days. Once dispatched tracked Royal Mail Delivery service to most international countries is 3-5 working days. For country specific times you can visit www.royalmail.com/price-finder to see delivery times for your country. 

Note: Special orders and items that need to be resized such as rings may take longer. Please get in touch or allow the following delivery times for these items Rings: 5-10 working days and special orders 2-8 weeks. 

 

'Hearts Of Gold' Pendant

PAYMENT OPTIONS

Payments can be made via card, PayPal, Apple Pay or bank transfer. For special orders please email us at info@charlottelowe.co.uk or give us a call on 0121 647 3677.

Note for international customers (outside UK):

Payments are accepted in the following currencies through PayPal:

Australian dollar AUD, Canadian dollar CAD, Czech koruna CZK, Danish krone DKK, Euro EUR, Hong Kong dollar HKD, Hungarian forint HUF, Israeli new shekel ILS, Japanese yen JPY, Mexican peso MXN, New Taiwan dollar TWD, New Zealand dollar NZD, Norwegian krone NOK, Philippine peso PHP, Polish zloty PLN, Russian rouble RUB, Singapore dollar SGD, Swedish krona SEK, Swiss franc CHF, Thai baht THB, US dollar USD.

All other payment methods will be processed in GBP.

 

BANK TRANSFER (BACS)

Please contact Charlotte Lowe Jewellery via email or phone if you would like to make a BAC's transfer. Charlotte Lowe will provide you with the information to do so and will send you a receipt for your payment via email or post.


CONTACT DETAILS

Tel: 0121 6473677

Email: info@charlottelowe.co.uk

Please note that business hours are 9am to 5pm on Monday to Friday. If you would like to contact us outside of these hours please do so via email and we will get back to you ASAP.