Mother and Child Bracelet

UPDATED 07/01/2021 - Lockdown update

We are still open for online orders and delivering to UK customers. International deliveries may experience long delays. Please also note our workshop is still closed to visitors due to the effects of Covid-19. 

We have reduced our delivery times back to their original 2020 status and will be offering our PICK-ME-UP collection for UK delivery within 3-5 working days. The remaining items in our collections will be delivered within 1-4 weeks and commissions or special orders within 4-10 weeks. Please refer to the delivery on each individual items page which is regularly reviewed and updated accordingly. You can also shop by delivery using our delivery filter.

Items ordered before 7th January:

Items ordered between the 11th Dec and 24th Dec will be delivered within 4-6 weeks as advertised. From 24th Dec delivery on collection pieces is 3-4 weeks. Our usual delivery timescales are resumed from 8th January.

How long will UK delivery take?

Dispatch times for each individual item can be found at the beginning of the item description for each of piece of jewellery. Delivery will be made the following working day within the UK.

Charlotte Lowe is currently offering the following delivery services:

3-5 working day dispatch - availability highlighted by Pick-me-up collection. Tracked 24 hour UK delivery.

1-2 week dispatch with tracked 24 hour delivery within UK* (excludes personalised, made to order, blue skies and stone pieces).

3-4 week dispatch for stone set items with tracked 24 hour UK delivery* (excludes personalised, special editions and made to order).

8-10 week delivery for personalised or made to order items with tracked 24 hour within UK for personalised and made to order pieces.

For international orders please allow an additional 3-14 working days for delivery depending on your country of origin.

Please note: select items may go out of stock during busy periods. Rather than list items as out of stock Charlotte Lowe simply extends the dispatch time on individual item listings. Dispatch times can be found above the item description and are updated regularly. Advertised dispatch times at point of purchase will always be honoured. On the rare occasion your items advertised dispatch time is incorrect you will be informed within 48 hours of placing you order.

How will I know when my order's on its way?

All jewellery parcels over £30 are sent FREE of charge via tracked services including tracked 24 and special delivery within the UK which means they should arrive with you the day after you receive your tracking update. Tracking is added to your order on the day of dispatch.

As a guide collection items usually take 1-4 weeks to be made and dispatched. Personalised pieces and limited editions in 9ct, 18ct and platinum take 8-12 weeks to be made and delivered. The current delivery time for each item is listed above the items description.

Do you have an express delivery service within the UK?

We completely understand that dates can sometimes creep up on us and some of you will be wanting gifts to arrive in less than a week. Charlotte Lowe Jewellery is happy to offer an express delivery service on these occasions.

Before Covid-19 we offered a 1-2 delivery service on the majority of our range. We now try to make and deliver as fast as we can where possible but in most cases for the time being our express delivery is now 3-5 working days to avoid any disappointment. 

Check out our Pick-me-up collection to find items available for delivery within 3-5 working days. This mainly includes silver pieces and ready made items. Although we may be able to add in gold vermeil versions that are not in this range, this is dependant on our current work load. If you need your item by a certain date please leave a note on the cart page or pop us over an email so we can ensure your request is not missed.

How long will International delivery take?

Our estimated dispatch times vary between items and are updated on a weekly if not daily basis. You can check each item listing directly for the dispatch time which is listed above or below the description for each piece.

See our delivery times below for an estimate on how long your items will take to be delivered to each part of the world or visit www.royalmail.com/sending/international and scroll to the bottom to find out how long delivery takes to the country you would like your order delivered to.

All jewellery parcels over £30 are sent FREE charge of via Royal Mail International Delivery. Their arrival is dependant on which country the order is being dispatched too. You will receive a tracking number as soon as your parcel has left us.

As a guide most collection items usually take 1-4 weeks for dispatch and an additional 2-14 weeks for delivery. Stone set items, blue and orange skies, personalised pieces and limited editions in 9ct, 18ct and platinum take 4-8 weeks with an additional 2-14 weeks delivery. The current dispatch time for each item is listed above the items description.

Below is a guide for each part of the world. Please be sure to add each individual items advertised delivery for UK:

Western Europe - 2-5 working days

Rest of Europe - 5-10 working days

USA & Canada - 5-10 working days

Asia & Australia - 5-10 working days

Rest of World - 5-14 working days

Please note: due to the current challenges the world is facing due to the impact of Corona Virus international delivery may take longer than advertised above depending on how the delivery service is impacted in your country, which means your parcel may take a little longer than expected to arrive. We thank you for your patience should this be the case.

Do you have an International express delivery service?

Before Covid-19 we offered a 1-2 dispatch service on the majority of our range. We now try to make and deliver as fast as we can where possible but in most cases for the time being our express dispatch is now 3-5 working days to avoid any disappointment. 

We are more than happy to send items via UPS or DHL to provide a speedy service for our International customers. This option is an additional £25 and can be selected at the checkout. You will be able to select this option once you have entered your shipping address and reached the shipping method page of our checkout. Delivery should then be made within 2-5 working days of dispatch. Please be sure to check each items estimated delivery time to for an idea of how long it will take to dispatch. If you aren't able to wait that long then please read on an explore our Pick-me-up collection.

Take a look at our Pick-me-up collection to find items available for dispatch within 3-5 working days. This mainly includes silver pieces and ready made items. Although we may be able to add in gold vermeil versions that are not in this range, this is dependant on our current work load. If you need your item by a certain date please leave a note on the cart page or pop us over an email so we can ensure your request is not missed.

Shop by delivery time:

You can shop via delivery time (dispatch outside UK) by selecting the relevant option from our filter menu. We recommend selecting the View All in our collections menu and then using our shopping filter to find items available within your time frame.

This can be found above the first two product images on mobile and tablet or on the left hand side of a desktop view. You can filter inside each collection or simply view all items and use other filters such as 'Colour', 'For', 'Price', 'Theme' and jewellery 'Type' in order to find the perfect gift. Click here to get started.

If in doubt please contact info@charlottelowe.co.uk with any queries you may have.

Payment options

Payments can be made via credit, debit, PayPal or Apple Pay. For special orders please email us at info@charlottelowe.co.uk or give us a call on 0121 647 3677.

Note for international customers (outside UK):

Payments are accepted in the following currencies through PayPal:

Australian dollar AUD, Canadian dollar CAD, Czech koruna CZK, Danish krone DKK, Euro EUR, Hong Kong dollar HKD, Hungarian forint HUF, Israeli new shekel ILS, Japanese yen JPY, Mexican peso MXN, New Taiwan dollar TWD, New Zealand dollar NZD, Norwegian krone NOK, Philippine peso PHP, Polish zloty PLN, Russian rouble RUB, Singapore dollar SGD, Swedish krona SEK, Swiss franc CHF, Thai baht THB, US dollar USD.

All other payment methods will be processed in GBP.

Contact details

Tel: 0121 6473677

Email: info@charlottelowe.co.uk

Our workshop is open from 10 am - 4 pm Mon - Fri but you are welcome to call anytime between 9 am - 6pm. Please schedule an appointment to come and see us in or or outside of these times to avoid any disappointment.