Father and Golden Child Necklace

DELIVERY

If you would like your item for a specific date, please feel free to contact Charlotte Lowe Jewellery to discus delivery times and we will do our best to fulfil your request. Otherwise the following delivery times apply:

Estimated delivery times:

United Kingdom 2-3 working days*
 
International 4-10 working days*

*Excludes personalised photo jewellery, wholesale orders, stone set pieces, gold and platinum rings. Please see individual listings for estimated dispatch times.

Christmas Last Order Dates

Providing the item you would like is still in stock these are our last posting dates for Christmas:

UK
Collections - UK Delivery - Midday on Monday 23rd Dec
Commissions - UK Delivery - by 6pm on Friday 6th Dec

International orders
Collections - International Delivery - From 9th - 18th Dec*
Commissions - International Delivery - by 6pm on Friday 29th Nov*

*Please see International tracking and signature services for your country via this Royal Mail link https://www.royalmail.com/christmas/last-posting-dates. Express service via UPS or DHL available for extra fee until 16th Dec.

UK Delivery

Charlotte Lowe Jewellery offers a FREE UK delivery service. All orders are dispatched within 2-3 working days* via tracked Royal Mail services. All items under £30 via Royal Mail 1st Class Recorded and all items over £60 via Royal Mail Special Delivery. For an additional £2 you can upgrade any items under £60 to Royal Mail Special Delivery.

*Excludes personalised photo jewellery, stone set pieces, gold and platinum additions. Please see individual listings for estimated dispatch times.

Extended Delivery Times 

Stone set pieces and Large Blue Sky Necklaces & Bangles
Allow 1-2 weeks for delivery unless confirmed otherwise. 

Wholesale orders
Allow 4-6 weeks for delivery unless confirmed otherwise.

Personalised Photo Jewellery
Allow 2-4 weeks for delivery unless confirmed otherwise.

International Delivery

Charlotte Lowe Jewellery ships from worldwide from the UK via Royal Mail International delivery. Delivery cost is FREE for orders over £35 and £5 for orders under. Parcels are usually dispatched within 1-2 working days*. Once dispatched tracked Royal Mail Delivery service will take between 3-10 working days depending on your country of residence. For country specific times you can visit www.royalmail.com/price-finder to see delivery times for your country. 

In addition to Royal Mail a faster tracked services via UPS delivery is also available for International customers for £25.

*Excludes personalised photo jewellery, stone set pieces, gold and platinum additions. Please see individual listings for estimated dispatch times.

PAYMENT OPTIONS

Payments can be made via card, PayPal, Apple Pay or bank transfer. For special orders please email us at info@charlottelowe.co.uk or give us a call on 0121 647 3677.

Note for international customers (outside UK):

Payments are accepted in the following currencies through PayPal:

Australian dollar AUD, Canadian dollar CAD, Czech koruna CZK, Danish krone DKK, Euro EUR, Hong Kong dollar HKD, Hungarian forint HUF, Israeli new shekel ILS, Japanese yen JPY, Mexican peso MXN, New Taiwan dollar TWD, New Zealand dollar NZD, Norwegian krone NOK, Philippine peso PHP, Polish zloty PLN, Russian rouble RUB, Singapore dollar SGD, Swedish krona SEK, Swiss franc CHF, Thai baht THB, US dollar USD.

All other payment methods will be processed in GBP.

BANK TRANSFER (BACS)

Please contact Charlotte Lowe Jewellery via email or phone if you would like to make a BAC's transfer. Charlotte Lowe will provide you with the information to do so and will send you a receipt for your payment via email or post.

CONTACT DETAILS

Tel: 0121 6473677

Email: info@charlottelowe.co.uk

Please note: that business hours are 9 am to 5 pm on Monday to Friday. If you would like to contact us outside of these hours please do so via email and we will get back to you ASAP. 

Our workshop is open from 11 am - 4 pm Mon - Fri. Please schedule an appointment to come and see us in or or outside of these times to avoid any disappointment.