Father and Golden Child Necklace

*Corona Virus announcement 01/04/20. Updated 14/05/2020.

The following collection has been created especially to bring you and your loved ones a quick Pick-me-up during these uncertain times.  

Pick-me-up collection - delivery within 5 working days

For pieces outside of this collection please check out our new delivery filter to find out delivery times for each item. As a guide most pieces within our collections are available within 3-4 weeks and some may be available sooner. There are some exceptions to this such as stone set pieces, blue skies, rings and personalised jewellery. See below for links to each delivery time frame. You can use additional filters such as theme or price when browsing these collections to find a suitable item:

UK Delivery or International dispatch times:

1 week

2 week delivery

3-4 weeks delivery

4-6 weeks delivery

6-8 weeks delivery


Below is also a guide to how long each type of item takes to be delivered. If the piece is in the Pick-me-up collection it will however be available sooner: 

Silver Jewellery - up to 10 working days for UK delivery.

Blue Skies - 4-8 weeks for UK delivery.

Oxidised (Black) Jewellery - up to 10 working days for UK delivery.

Silver & Black Jewellery with gold vermeil - 3-4 weeks delivery for UK delivery.

Stone Set Jewellery - 4-6 weeks delivery for UK delivery.

Personalised Photo Jewellery -  4-8 weeks for UK delivery.

Gold & Platinum rings - Allow 4-8 weeks for UK delivery.

Not sure if the item you want is available for when you need it? You can visit our collection pages and use the new 'Delivery' filter to see when which items are available for delivery. This can be found above the first two product images on mobile and tablet or on the left hand side of a desktop view. You can filter inside each collection or simply view all items and use other filters such as 'Colour', 'For', 'Price', 'Theme' and jewellery 'Type' in order to find the perfect gift. Click here to get started.

If in doubt please contact info@charlottelowe.co.uk with any queries you may have.

International Delivery

Charlotte Lowe Jewellery ships from worldwide from the UK via Royal Mail International delivery. Delivery cost is FREE for orders over £35 and £5 for orders under. Parcels are currently dispatched within 4-6 weeks*. Once dispatched tracked Royal Mail Delivery service will take between 3-28 working days depending on your country of residence. For country specific times you can visit www.royalmail.com/price-finder to see delivery times for your country. 

International Express Delivery

In addition to Royal Mail a faster tracked services via UPS and DHL delivery is also available for International customers for £25.

*Excludes personalised photo jewellery, stone set pieces, gold and platinum additions. Please see extended delivery guide below
.

International Delivery Times 

Personalised Photo Jewellery - Allow 5-10 weeks for dispatch and delivery. 

Stone set pieces - Allow 7-12 weeks for dispatch and delivery.

Blue Skies - Allow 7-12 weeks for dispatch and delivery.

Gold & Platinum rings - Allow 7-12 weeks dispatch and delivery.

More information on current delivery updates:

Unfortunately Charlotte Lowe now has limited workshop access due to precautionary measures put in place due to the corona virus. At this moment a small range of stock is still available to post via our local post box but most standard deliveries should now expected to be dispatched within 2-6 weeks. Once dispatched UK deliveries will be received within two working days. International orders are estimated to arrive within 6-8 weeks.

Charlotte Lowe is committed to following social distancing procedures currently in place within the UK. Please rest assured that precautionary measures will be taken to ensure your order is made and packaged safely to avoid possible contamination before it is handed to Royal Mail. Should Charlotte develop any symptoms deliveries will be halted and you will be contacted with a new delivery date or optional refund for your order.

PAYMENT OPTIONS

Payments can be made via card, PayPal, Apple Pay or bank transfer. For special orders please email us at info@charlottelowe.co.uk or give us a call on 0121 647 3677.

Note for international customers (outside UK):

Payments are accepted in the following currencies through PayPal:

Australian dollar AUD, Canadian dollar CAD, Czech koruna CZK, Danish krone DKK, Euro EUR, Hong Kong dollar HKD, Hungarian forint HUF, Israeli new shekel ILS, Japanese yen JPY, Mexican peso MXN, New Taiwan dollar TWD, New Zealand dollar NZD, Norwegian krone NOK, Philippine peso PHP, Polish zloty PLN, Russian rouble RUB, Singapore dollar SGD, Swedish krona SEK, Swiss franc CHF, Thai baht THB, US dollar USD.

All other payment methods will be processed in GBP.

BANK TRANSFER (BACS)

Please contact Charlotte Lowe Jewellery via email or phone if you would like to make a BAC's transfer. Charlotte Lowe will provide you with the information to do so and will send you a receipt for your payment via email or post.

CONTACT DETAILS

Tel: 0121 6473677

Email: info@charlottelowe.co.uk

Please note: that business hours are 9 am to 5 pm on Monday to Friday. If you would like to contact us outside of these hours please do so via email and we will get back to you ASAP. 

Our workshop is open from 11 am - 4 pm Mon - Fri. Please schedule an appointment to come and see us in or or outside of these times to avoid any disappointment.