Father and Golden Child Necklace

UPDATE 25/07/2020

Due to increased demand and planned annual leave Charlotte Lowe Jewellery will be increasing delivery times by 1-2 weeks from 31st July until at least 4th September. Delivery times will be updated on each item listing to reflect this. We hope to reduce delivery times at the beginning of September but this will be dependant on how many orders we already have to complete.

How long will UK delivery take?

Our estimated delivery times vary between items and are updated on a weekly if not daily basis. You can check each item listing directly for the delivery time which is listed above or below the description for each piece. 

All jewellery parcels over £30 are now sent FREE of charge via tracked services including tracked 24/48 and special delivery within the UK which means they should arrive with you within 1-2 working days after dispatch. You will receive a tracking number as soon as your parcel has left us.

As a guide most collection items usually take 1-4 weeks to be made and delivered. Stone set items, blue and orange skies, personalised pieces and limited editions in 9ct, 18ct and platinum take 4-10 weeks to be made and delivered.

Do you have an express delivery service within the UK?

We completely understand that dates can sometimes creep up on us and some of you will be wanting gifts to arrive in less than a week. Charlotte Lowe Jewellery is happy to offer an express delivery service on these occasions.

Check out our Pick-me-up collection to find items available for delivery within 3-5 working days. This mainly includes silver pieces and ready made items. Although we may be able to add in gold vermeil versions that are not in this range, this is dependant on our current work load. If you need your item by a certain date please leave a note on the cart page or pop us over an email so we can ensure your request is not missed.

Please note: Due to increased orders and annual leave our express delivery service will be unavailable from 1st August - 12th August and 18th August - 3rd September. Items ordered from the Pick-me-up collection between these times will take 1-2 weeks instead of 3-5 days.

How long will International delivery take?

Our estimated dispatch times vary between items and are updated on a weekly if not daily basis. You can check each item listing directly for the dispatch time which is listed above or below the description for each piece. 

All jewellery parcels over £30 are sent FREE charge of via Royal Mail International Delivery. Their arrival is dependant on which country the order is being dispatched too. You will receive a tracking number as soon as your parcel has left us.

As a guide most collection items usually take 1-4 weeks for dispatch and an additional 2-14 weeks for delivery. Stone set items, blue and orange skies, personalised pieces and limited editions in 9ct, 18ct and platinum take 4-10 weeks with an additional 2-14 weeks delivery.

Please visit www.royalmail.com/sending/international and scroll to the bottom to find out how long delivery takes to the country you would like your order delivered to.

Below is a guide for each part of the world. Please be sure to add each individual items advertised delivery for UK:

Western Europe - 2-5 working days

Rest of Europe - 5-10 working days

USA & Canada - 5-10 working days

Asia & Australia - 5-10 working days

Rest of World - 5-14 working days

Please note: due to the current challenges the world is facing due to the impact of Corona Virus delivery may take longer than advertised above depending on how the delivery service is impacted in your country, which means your parcel may take a little longer than expected to arrive. We thank you for your patience should this be the case.

Do you have an International express delivery service?

We are more than happy to send items via UPS or DHL to provide a speedy service for our International customers. This option is an additional £25 and can be selected at the checkout. You will be able to select this option once you have entered your shipping address and reached the shipping method page of our checkout. Delivery should then be made within 2-5 working days of dispatch. Please be sure to check each items estimated delivery time to for an idea of how long it will take to dispatch. If you aren't able to wait that long then please read on an explore our Pick-me-up collection.

Take a look at our Pick-me-up collection to find items available for dispatch within 3-5 working days. This mainly includes silver pieces and ready made items. Although we may be able to add in gold vermeil versions that are not in this range, this is dependant on our current work load. If you need your item by a certain date please leave a note on the cart page or pop us over an email so we can ensure your request is not missed.

Please note: Due to increased orders and annual leave our express delivery service will be unavailable from 1st August - 12th August and 18th August - 3rd September. Items ordered from the Pick-me-up collection between these times will take 1-2 weeks instead of 3-5 days.

Shop by delivery time:

You can shop via delivery time (dispatch outside UK) by selecting the relevant option from our filter menu. We recommend selecting the View All in our collections menu and then using our shopping filter to find items available within your time frame.

This can be found above the first two product images on mobile and tablet or on the left hand side of a desktop view. You can filter inside each collection or simply view all items and use other filters such as 'Colour', 'For', 'Price', 'Theme' and jewellery 'Type' in order to find the perfect gift. Click here to get started.

If in doubt please contact info@charlottelowe.co.uk with any queries you may have.

Payment options

Payments can be made via card, PayPal, Apple Pay or bank transfer. For special orders please email us at info@charlottelowe.co.uk or give us a call on 0121 647 3677.

Note for international customers (outside UK):

Payments are accepted in the following currencies through PayPal:

Australian dollar AUD, Canadian dollar CAD, Czech koruna CZK, Danish krone DKK, Euro EUR, Hong Kong dollar HKD, Hungarian forint HUF, Israeli new shekel ILS, Japanese yen JPY, Mexican peso MXN, New Taiwan dollar TWD, New Zealand dollar NZD, Norwegian krone NOK, Philippine peso PHP, Polish zloty PLN, Russian rouble RUB, Singapore dollar SGD, Swedish krona SEK, Swiss franc CHF, Thai baht THB, US dollar USD.

All other payment methods will be processed in GBP.

Contact details

Tel: 0121 6473677

Email: info@charlottelowe.co.uk

Our workshop is open from 10 am - 4 pm Mon - Fri but you are welcome to call anytime between 9 am - 6pm. Please schedule an appointment to come and see us in or or outside of these times to avoid any disappointment.