How long does UK delivery take?
Most items are usually delivered within the UK in 1-2 weeks, however we are currently working to an average of 2-3 weeks due to Christmas closures. There are also exceptions please see below for further details:
Dispatch times for each individual item can be found below the product title on each product page. at the beginning of the item description for each of piece of jewellery.
Charlotte Lowe is currently offering the following delivery services:
2-3 weeks day dispatch (usually 3-5 working days) - availability highlighted by Pick-me-up collection. Tracked 24 hour UK delivery or Special Delivery.
2-3 weeks dispatch on most items (usually 1-2 weeks) - . Sent via tracked 24 hour delivery within UK* (excludes personalised, made to order and stone pieces). We also mark items as 3-4 weeks when they are out of stock to enable you to still purchase them but with a longer wait.
4-6 weeks dispatch for stone set items (usually 2-4 weeks) with tracked 24 hour UK delivery* (excludes personalised, special editions and made to order)
4-6 weeks - If an item is labelled at 4-6 weeks it is usually due to the item being out of stock. This time frame allows us to make the item and delivery it to you using our usual tracked delivery service.
6-8 weeks delivery for personalised or made to order items with tracked 24 hour within UK for personalised and made to order pieces. Please note: delivery times may increase to up to 14 weeks for personalised items, but delivery times advertised at the time of purchase will be honoured.
For international orders please allow an additional 3-14 working days for delivery depending on your country of origin.
Please note: select items may go out of stock during busy periods. Rather than list items as out of stock Charlotte Lowe simply extends the dispatch time on individual item listings. Dispatch times can be found above the item description and are updated regularly. Advertised dispatch times at point of purchase will always be honoured. On the rare occasion your items advertised dispatch time is incorrect you will be informed within 48 hours of placing you order.
How will I know when my order's on its way?
All jewellery parcels are sent FREE of charge via tracked services including tracked 24 and special delivery within the UK which means they should arrive with you the day after you receive your tracking update. Tracking is added to your order on the day of dispatch.
As a guide collection items usually take 1-2 weeks to be made and dispatched, as noted about there are exceptions where items are stone set, made to order, personalised or out of stock. Personalised pieces and limited editions in 9ct, 18ct and platinum take 4-12 weeks to be made and delivered. The current delivery time for each item is listed above the items description.
Do you have an express delivery service within the UK?
We completely understand that dates can sometimes creep up on us and some of you will be wanting gifts to arrive in less than a week. Charlotte Lowe Jewellery is happy to offer an express delivery service on these occasions.
Before Covid-19 we offered a 1-2 delivery service on the majority of our range. We now try to make and deliver as fast as we can where possible but in most cases for the time being our express delivery is now 3-5 working days to avoid any disappointment. Due to Christmas closures this is currently running at 2-3 weeks delivery.
Check out our Pick-me-up collection to find items available for delivery within 2-3 weeks. This mainly includes silver pieces and ready made items. Although we may be able to add in gold vermeil versions that are not in this range, this is dependant on our current work load. If you need your item by a certain date please leave a note on the cart page or pop us over an email so we can ensure your request is not missed.
How long will International delivery take?
Our estimated dispatch times vary between items and are updated on a weekly if not daily basis. You can check each item listing directly for the dispatch time which is listed above or below the description for each piece.
See our delivery times below for an estimate on how long your items will take to be delivered to each part of the world or visit www.royalmail.com/sending/international and scroll to the bottom to find out how long delivery takes to the country you would like your order delivered to.
Our standard delivery international jewellery parcels are sent via Royal Mail International Delivery. We account for £8 towards the delivery of each parcel to reduce the delivery cost for our international customers making our standard delivery £6-£7. An express delivery option is also available on all orders. A tracking number will be provided for both services as your parcel has left us.
Please note: the following information is not relevant during the Christmas period and an additional 1-2 weeks should be added to international deliveries
As a guide most collection items usually take 1-4 weeks for dispatch and an additional 2-14 weeks for delivery. Stone set items, blue and orange skies, personalised pieces and limited editions in 9ct, 18ct and platinum take 4-8 weeks with an additional 2-14 weeks delivery. The current dispatch time for each item is listed above the items description.
Below is a guide for each part of the world. Please be sure to add each individual items advertised delivery for UK:
Asia & Australia - 7-10 days (17-30 working days including dispatch)
Europe - 3-4 days (8-24 working days including dispatch)
USA & Canada - 7-10 days (17-30 working days including dispatch)
Rest of World - 7-14 days (17-34 working days including dispatch)
Please note: due to the current challenges the world is facing due to the impact of Corona Virus international delivery may take longer than advertised above depending on how the delivery service is impacted in your country, which means your parcel may take a little longer than expected to arrive. We thank you for your patience should this be the case.
Do you have an International express delivery service?
We are more than happy to send items via UPS or DHL to provide a speedy service for our International customers. You will be able to select this option once you have entered your shipping address and reached the shipping method page of our checkout. Please see a guide to dispatch and delivery times below:
Asia & Australia - 3 days (7-14 working days including dispatch)
Europe - 1-2 days (6-12 working days including dispatch)
USA & Canada - 1-4 days (6-14 working days including dispatch)
Rest of World - 3 days (7-14 working days including dispatch)
Take a look at our Pick-me-up collection to find items available for dispatch within 3-5 working days. This mainly includes silver pieces and ready made items. Although we may be able to add in gold vermeil versions that are not in this range, this is dependant on our current work load. If you need your item by a certain date please leave a note on the cart page or pop us over an email so we can ensure your request is not missed.
Shop by delivery time:
You can shop via delivery time (dispatch outside UK) by selecting the relevant option from our filter menu. We recommend selecting the View All in our collections menu and then using our shopping filter to find items available within your time frame.
This can be found above the first two product images on mobile and tablet or on the left hand side of a desktop view. You can filter inside each collection or simply view all items and use other filters such as 'Colour', 'For', 'Price', 'Theme' and jewellery 'Type' in order to find the perfect gift. Click here to get started.
If in doubt please contact email@example.com with any queries you may have.
Payments can be made via credit, debit, PayPal or Apple Pay. For special orders please email us at firstname.lastname@example.org or give us a call on 0121 647 3677.
Note for international customers (outside UK):
Payments are accepted in the following currencies through PayPal:
Australian dollar AUD, Canadian dollar CAD, Czech koruna CZK, Danish krone DKK, Euro EUR, Hong Kong dollar HKD, Hungarian forint HUF, Israeli new shekel ILS, Japanese yen JPY, Mexican peso MXN, New Taiwan dollar TWD, New Zealand dollar NZD, Norwegian krone NOK, Philippine peso PHP, Polish zloty PLN, Russian rouble RUB, Singapore dollar SGD, Swedish krona SEK, Swiss franc CHF, Thai baht THB, US dollar USD.
All other payment methods will be processed in GBP.
Tel: 0121 6473677
Our workshop is open from 10 am - 4 pm Mon - Fri but you are welcome to call anytime between 9 am - 6pm. Please schedule an appointment to come and see us in or or outside of these times to avoid any disappointment.