Silver Family Tree Necklace

How long does dispatch & delivery take? 

IN STOCK ITEMS:
(All in-stock items can be found in Mum's Stock Box)

Our current UK delivery time for in-stock items: 5-7 working days

For International delivery's please allow an additional 5-10 working days for delivery within Europe and within 7-12 working days to the rest of the world.

OUT OF STOCK or PRE ORDER ITEMS:
(Items with a pre-order button instead of add to cart)

Due to Charlotte being on maternity leave we will only be offering a limited selection of items for the remainder of 2024, as mentioned above these can all be found inside Mum's Stock Box.

When shopping outside this collection an 'ADD TO CART' option should be visible on all in-stock items, and a PRE-ORDER, button for those that are out of stock. We will resume delivery on PRE-ORDER items from March 2025. Instead of ordering, you may also choose to be notified when the item is back in stock. This option is available on the product page.

How are items dispatched? 

All UK and international jewellery orders sent via Tracked and or signed for services via Royal Mail or UPS.

Jewellery items under £150 are dispatched via FREE 24 hour tracked delivery. Although this is a next working day service please note next working day delivery is not guaranteed. From November 8th 2024 UK customers will also have the option to upgrade to Special Delivery with a Saturday Guarantee. 

Orders over £150 are upgraded to Special Delivery. This is a guaranteed next day service which will arrive the next working day from dispatch. Dispatch times vary so please check individual product pages for the dispatch date.

International orders are dispatched via FREE tracked and or signed for delivery within the same timeframe (above), but will take a longer to reach you unless you are happy to pay for the next day or express delivery service. In most cases delivery will be made within 5-10 working days within Europe and within 7-12 working days to the rest of the world. For faster delivery an express service is available on most collection items. Please see below for details.

How will I know when my order's on its way?

All jewellery parcels are sent via tracked services including Royal Mail or UPS, which means they will usually arrive with you the day after you receive your tracking update if you are a UK resident. International orders will be dependant on whether you have selected standard or express delivery. 

Tracking is added to your order on the day of dispatch. If you would like your order delivered on a particular day then please get in touch and Charlotte Lowe will do our best to ensure your request is met.

Payment options

Payments can be made via credit, debit, PayPal, Apple Pay or Shop Pay. For special orders please email us at info@charlottelowe.co.uk or give us a call on 0121 647 3677.

Note for international customers (outside UK):

Payments are accepted in the following currencies through PayPal:

Australian dollar AUD, Canadian dollar CAD, Czech koruna CZK, Danish krone DKK, Euro EUR, Hong Kong dollar HKD, Hungarian forint HUF, Israeli new shekel ILS, Japanese yen JPY, Mexican peso MXN, New Taiwan dollar TWD, New Zealand dollar NZD, Norwegian krone NOK, Philippine peso PHP, Polish zloty PLN, Russian rouble RUB, Singapore dollar SGD, Swedish krona SEK, Swiss franc CHF, Thai baht THB, US dollar USD.

All other payment methods will be processed in GBP.

Contact details

Tel: 0121 6473677

Email: info@charlottelowe.co.uk

Our workshop is open from 10 am - 4 pm Mon - Fri but you are welcome to call anytime between 9am - 6pm. Please note their is no shop on our premises, so please do schedule an appointment to visit us to avoid any disappointment.

RETURNS POLICY

All orders placed between 1st November 2024 and 11th December 2024 will benefit from extended returns and can be returned up until Jan 11th 2025. 

Standard Returns Policy
In the event you are not 100% happy with your purchase you may return or exchange your item within 30 days of receiving your order. This is providing the item shows no signs of wear or damage. Please be aware that some items such as earrings or pieces that are custom made, made to order or personalised, cannot be returned.

Please note that when returning an item, the parcel is your responsibility until it reaches Charlotte Lowe Jewellery. We recommend that you use a Recorded or Special Delivery service to insure it against loss or damage. Postage will only be refunded only if the item is faulty.

RETURNS ADDRESS:

Charlotte Lowe
Unit 3, 39 Warstone Lane
Jewellery Quarter
Birmingham
B18 6JQ

Please note: Our PO box address set up during the Covid-19 pandemic is no longer under operation.