*Corona Virus update 08/07/20 - We are now able to accept returns to our workshop address below:

Unit 3,
39 Warstone Lane
Jewellery Quarter
B18 6JQ

Should our reception have to close again to reinforced social distancing measures then you may use our PO Box below to return parcels:

PO Box 17823
B32 9LP


In the event you are not 100% happy with your purchase you may return or exchange your item within 30 days of receiving your order. This is providing the item shows no signs of wear or damage. Please be aware that earrings and custom made items, such as rings, cannot be returned. Should your ring need resizing Charlotte will happily resize it for you.

Please note that when returning an item, the parcel is your responsibility until it reaches Charlotte Lowe Jewellery. We recommend that you use a Recorded or Special Delivery service to insure it against loss or damage. Postage will only be refunded only if the item is faulty.


Please send all returns to:

Charlotte Lowe Jewellery, 
Unit 3, 39 Warstone Lane,
Jewellery Quarter,
B18 6JQ