*Corona Virus update 03/11/20 - Please send all returns to our PO Box address below which has been set up while the workshop is closed to visitors, including the postman. We will continue to make and dispatch orders as usual:

PO Box 17823
BIRMINGHAM
B32 9LP

 

RETURNS POLICY

In the event you are not 100% happy with your purchase you may return or exchange your item within 30 days of receiving your order. This is providing the item shows no signs of wear or damage. Please be aware that earrings and custom made items, such as rings, cannot be returned. Should your ring need resizing Charlotte will happily resize it for you.


Please note that when returning an item, the parcel is your responsibility until it reaches Charlotte Lowe Jewellery. We recommend that you use a Recorded or Special Delivery service to insure it against loss or damage. Postage will only be refunded only if the item is faulty.


RETURNS ADDRESS:

Please send all returns to (until further notice):

PO Box 17823
BIRMINGHAM
B32 9LP

This PO Box address will replace our workshop address for returns and deliveries until further notice. Our usual workshop address can be found below:

Charlotte Lowe
Unit 3, 39 Warstone Lane
Jewellery Quarter
Birmingham
B18 6JQ