In the event you are not 100% happy with your purchase you may return or exchange your item within 30 days of receiving your order. This is providing the item shows no signs of wear or damage. Please be aware that some items such as earrings or pieces that are custom made, made to order or personalised, cannot be returned.
Please note that when returning an item, the parcel is your responsibility until it reaches Charlotte Lowe Jewellery. We recommend that you use a Recorded or Special Delivery service to insure it against loss or damage. Postage will only be refunded only if the item is faulty.
Please send all returns to (until further notice):
PO Box 17823
This PO Box address will replace our workshop address for returns and deliveries until further notice. Our usual workshop address can be found below:
Unit 3, 39 Warstone Lane